Terms and Conditions for Gardeners Crook Log
These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners Crook Log and the expectations that apply whenever a customer books, accepts, or uses our services. By making a booking for garden maintenance, clearance, pruning, planting, lawn care, or other related work, the customer confirms that they have read, understood, and agreed to these terms. For clarity, these terms apply to all standard gardeners Crook Log services unless a separate written agreement states otherwise.
These terms are intended to provide a fair and transparent framework for both parties. They explain how appointments are arranged, how prices are confirmed, when payment is due, what happens if a booking is changed or cancelled, and the limits of liability that apply to our work. They also cover waste handling and disposal, which are especially important in any garden maintenance service where green waste, soil, cuttings, and related materials may be produced.
In these terms, references to “we”, “us”, and “our” mean the gardening service provider, while “you” and “your” mean the customer, homeowner, tenant, landlord, business, or authorised representative requesting the work. These terms should be read together with any written quotation, estimate, job sheet, or service agreement, as those documents may set out additional details specific to a particular job.
All quotations are provided on the basis of the information available at the time of estimating. If the scope of work changes after a quotation has been issued, we reserve the right to revise the price, schedule, or resources required. This is common in gardeners in Crook Log work because site conditions can vary, including access, soil condition, vegetation density, hidden waste, uneven ground, or weather-related delays.
Booking process begins when you request a service and provide sufficient information for us to assess the job. We may ask for photographs, an address, access details, preferred dates, and a description of the tasks required. A booking is only confirmed once we have accepted the work and, where applicable, received any required deposit or written acceptance of the quotation. Any proposed date or time is given in good faith but may be adjusted if circumstances beyond our control arise.
It is your responsibility to ensure that the information supplied at booking is accurate and complete. If the site contains known hazards, restricted access, protected plants, underground services, pets, or other conditions that may affect the work, you must inform us before the appointment. Failure to do so may result in delay, revised charges, or cancellation of the booking where the job cannot be completed safely.
Payments must be made in accordance with the quotation or invoice issued for the service. Unless otherwise agreed in writing, payment is due immediately upon completion of the work or within the period stated on the invoice. We may require a deposit for larger jobs, seasonal work, waste-heavy clearances, or bookings requiring the reservation of specialist equipment or labour. Any deposit paid will usually be offset against the final invoice unless stated otherwise.
We accept that different types of gardeners Crook Log service terms may involve different payment structures, including fixed-price work, hourly work, or staged payments for longer projects. Where an hourly rate applies, the final charge will be based on the time spent on site and any agreed materials or disposal costs. Materials purchased on your behalf may be charged separately, and prices may vary if suppliers alter availability or cost.
Late or overdue payments may be subject to a reasonable administrative charge and, where lawful, statutory interest or debt recovery costs. If payment is not received on time, we may pause further work, withhold any non-essential follow-up visit, or refuse future bookings until the account is settled. Title to any supplied materials may remain with us until full payment has been made, to the extent permitted by law.
Cancellations should be made as soon as possible if you no longer require the appointment or need to rearrange. Because garden work is often scheduled around weather, staffing, and equipment allocation, short-notice cancellations can create lost time and cost. If you cancel within a short period before the agreed start time, we may charge a cancellation fee that reflects the work already planned or expenses already incurred.
Where we are required to attend a site and cannot complete the work because access is unavailable, information has been withheld, the property is not ready, or a decision is made on site not to proceed, this may be treated as a late cancellation or failed appointment. In such cases, we reserve the right to charge a minimum call-out fee or part of the agreed price to cover travel, labour, and scheduling loss.
If we need to cancel or reschedule a booking due to severe weather, illness, equipment failure, safety concerns, or other circumstances beyond our reasonable control, we will aim to provide notice and offer an alternative date. We are not liable for any indirect loss arising from a reasonable change of date, provided we act fairly and communicate the change promptly.
Work will be carried out with reasonable care and skill in accordance with the agreed scope. However, gardening is a living and seasonal service, and results may vary depending on weather, plant condition, growth rate, previous maintenance, and natural variation. For example, pruning, hedge cutting, turf work, and planting outcomes can be influenced by external conditions that are outside our control. We will use our professional judgment, but no service can guarantee ongoing plant health or permanent results.
Customers must ensure that the area is safe for work and that any vulnerable items, ornaments, electrical cables, buried fixtures, or fragile structures are identified in advance. We are entitled to refuse to work in conditions that we reasonably believe are unsafe. If additional safety measures, extra labour, or protective equipment are needed, these may be charged as extras if agreed before the work continues. This approach is standard in garden maintenance terms and conditions where safe access is essential.
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not responsible for pre-existing defects, hidden damage, subsurface obstructions, plant disease, weather-related deterioration, or loss caused by inaccurate instructions or undeclared site conditions. Our liability for any direct loss arising from our breach shall be limited to the amount paid for the specific service giving rise to the claim, except where a higher limit is required by law.
Waste regulations are an important part of any professional gardening service. Green waste, soil, wood, cuttings, leaves, and other organic matter may be removed from site where this has been agreed. Waste will be handled in accordance with applicable UK waste legislation and local authority requirements. We will not knowingly dispose of waste unlawfully, and we expect customers to cooperate with lawful segregation, storage, and transfer arrangements where these are relevant to the job.
If waste removal is included in the service price, the quotation will normally state whether disposal charges are covered, estimated separately, or dependent on load size. Heavier waste, contaminated waste, builders’ materials, sharps, asbestos, chemicals, or other non-garden waste are not normally accepted unless specifically agreed in advance and lawfully permitted. We may refuse to remove any item that cannot be handled safely or legally. Where waste is transferred to a licensed facility or carrier, relevant records may be retained as required by law.
You must not ask us to dispose of prohibited materials or to mix garden waste with controlled waste in a way that breaches regulations. If unlawful or undisclosed waste is discovered on site, we may stop the work, revise the quotation, or notify the appropriate authorities where required. Any additional handling, sorting, or disposal costs caused by non-compliant waste will be charged to you. These provisions protect both parties and help ensure that gardeners Crook Log services remain compliant and responsible.
We may rely on subcontractors, assistants, or third-party suppliers to complete some services, but we remain responsible for the elements of the work that we expressly agree to perform, subject to these terms. Any materials, plants, or equipment supplied by third parties are subject to their own warranties and availability. We are not responsible for delays caused by supplier shortages, delivery failures, or changes to product specifications beyond our control.
Any complaints about the service should be raised promptly so that concerns can be considered while the matter is current. Although this document is not a complaint policy, early notification helps us understand the issue and assess whether any remedial work is appropriate. Where a genuine service fault has occurred and is within our responsibility, we may at our discretion offer correction, partial refund, or another reasonable remedy, provided it is proportionate and lawful.
Governing law and jurisdiction for these terms shall be the laws of England and Wales. Any dispute, claim, or disagreement arising from the booking, supply, or interpretation of the service shall be dealt with by the courts of England and Wales, unless mandatory legal rules require otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply unless a later written agreement states otherwise. No waiver of any term shall be effective unless confirmed in writing, and no failure to enforce a term on one occasion shall prevent its enforcement later. The customer’s statutory rights are not affected by anything in these terms. In the event of a conflict between a quotation and these terms, the quotation will usually take precedence for the specific matters it covers.
Gardeners Crook Log is committed to operating professionally, safely, and in accordance with the law, while providing clear expectations for every booking. By agreeing to these service terms, you acknowledge that gardening work can involve natural variation, weather sensitivity, and site-specific risks, and you accept the fair allocation of responsibilities described above. These terms are intended to support a reliable, lawful, and well-managed service relationship.