Gardeners Crook Log Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Crook Log provides gardening and related services to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our gardeners to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company, or organisation requesting the services.

Company means Gardeners Crook Log and any gardeners, operatives, or subcontractors engaged to deliver the services on its behalf.

Services means gardening, grounds maintenance, clearance, soft landscaping, and any other work agreed in writing between the Company and the Client.

Site means the garden, grounds, or other premises where the Services are to be carried out.

Contract means the agreement between the Company and the Client for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides a range of gardening services including but not limited to lawn mowing, hedge cutting, pruning, planting, weed control, garden clearance, soft landscaping, seasonal tidy-ups, and regular maintenance visits.

The specific scope of Services for each booking will be agreed with the Client during the booking process, via a written quotation or confirmation message. Only the Services expressly set out in that agreement are included in the price.

Any additional work requested by the Client on the day of service, or arising from conditions at the Site that were not reasonably apparent at the time of quotation, may incur additional charges. The Company will make reasonable efforts to agree such charges with the Client before proceeding.

3. Booking Process

Bookings may be made by the Client through the Companys accepted communication channels. The Client must provide accurate information about the Site, the requested Services, access arrangements, and any known risks or hazards.

The Company may offer a quotation based on information supplied by the Client, site photographs, or a site visit. Quotations are normally estimates based on the condition of the garden at the time of assessment. If the garden condition has changed significantly by the time work is due to start, the Company may revise the quotation.

A booking will be treated as provisional until confirmed by the Company. Confirmation may be provided in writing or via an agreed communication method. The Contract comes into effect when the booking is confirmed by the Company.

For regular maintenance services, the booking will specify the usual visit frequency. While the Company will endeavour to attend on the same weekday or interval each time, visit dates may occasionally vary due to weather, operational requirements, or public holidays.

4. Access and Client Responsibilities

The Client must ensure safe and reasonable access to the Site on the agreed date and time. This includes providing gate codes, key access, or ensuring someone is present to allow entry where necessary.

The Client must remove or safely store any items that could be damaged or obstruct the work, including garden furniture, toys, decorations, or personal belongings. The Company is not responsible for moving heavy or delicate items unless expressly agreed.

The Client must inform the Company in advance of any known underground services, cables, pipes, or other hidden features that could be affected by the Services.

If the Company is unable to gain access to the Site, or if the Site is unsafe for work due to circumstances within the Clients control, the Company may charge a call-out or missed appointment fee, which may be up to the full value of the scheduled visit.

5. Health and Safety

The Company is committed to operating safely and in compliance with applicable health and safety legislation. The Client agrees not to interfere with the equipment, tools, or work methods used by the Companys gardeners.

The Client must keep children, pets, and other persons away from the immediate work area while Services are being carried out. The Company may suspend work if it reasonably considers that conditions at the Site create a risk to health and safety.

6. Weather and Site Conditions

The provision of gardening services is dependent on suitable weather and ground conditions. In cases of severe weather, waterlogging, extreme heat, or other adverse conditions, the Company may postpone or adjust the planned work.

The Company will attempt to notify the Client as soon as practicable if a visit must be rescheduled for weather-related reasons. Rescheduled appointments will take place on the next available suitable date.

7. Pricing and Payments

Prices for Services will be confirmed to the Client before work begins, either as a fixed price or an hourly rate with an estimated duration.

Unless expressly stated otherwise, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or statutory charges. If such charges apply, they will be stated or reflected in the final price.

Payment terms will be notified to the Client at the time of booking or quotation. Common arrangements include payment on completion of each visit, payment in advance, or payment within a specified period after invoice.

The Company accepts the payment methods it has communicated as available. Cash handling, where offered, may be subject to additional security or procedural requirements.

If payment is not received by the due date, the Company reserves the right to suspend further Services and may charge interest on overdue amounts at the statutory rate permitted under UK law, calculated daily until payment is made in full.

8. Cancellations and Amendments

The Client may cancel or amend a booking by giving the Company reasonable notice. Unless agreed otherwise, a minimum of 24 hours notice before the scheduled visit time is required to avoid cancellation charges.

If the Client cancels or reschedules with less than 24 hours notice, or fails to provide access on arrival, the Company may charge a cancellation fee up to the full price of the scheduled Services.

The Company reserves the right to cancel or reschedule a booking in cases of adverse weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will seek to agree an alternative date with the Client. No cancellation fee will apply where the Company is responsible for cancelling a visit, save where prior work has already been performed on a multi-day project.

9. Garden Waste and Environmental Regulations

The handling and disposal of garden waste will be agreed with the Client in advance. Unless expressly included in the quotation, removal of green waste and other material from the Site may incur an additional charge.

Where the Client opts to retain green waste on Site, the Company may stack, bag, or compost material in a designated area, subject to the Clients instructions and the suitability of the Site.

The Company will comply with applicable UK waste and environmental regulations when transporting and disposing of garden waste. The Company will not remove or dispose of hazardous waste, contaminated soil, chemicals, asbestos, or any materials falling under special waste regulations.

The Client is responsible for informing the Company if any waste materials may be contaminated or hazardous. If such materials are encountered, the Company may suspend the Services and charge for time incurred until the issue is resolved.

10. Use of Chemicals and Treatments

If the Services include the application of weedkillers, fertilisers, or other treatments, the Company will use products that are approved for use in the United Kingdom and will follow the manufacturers instructions.

The Client will be informed of any relevant aftercare requirements or access restrictions, for example keeping pets or children away from treated areas for a specified period. The Client is responsible for following such guidance.

11. Property Damage and Liability

The Company will exercise reasonable care and skill in providing the Services. If the Company causes damage to the Clients property through negligence, the Company will at its option repair the damage, arrange for repair, or offer reasonable compensation.

The Client must notify the Company of any alleged damage within 48 hours of the relevant visit, providing photographs and a description of the issue. The Company may inspect the Site before accepting or rejecting responsibility.

The Company is not liable for pre-existing damage, wear and tear, or issues arising from poor construction, defective materials, or hidden defects at the Site. The Company is also not responsible for damage arising from instructions given by the Client that are unsafe or unsuitable.

To the fullest extent permitted by UK law, the Company excludes liability for loss of profit, loss of business, or any indirect or consequential losses. The Companys total liability under any Contract shall not exceed the total amount paid or payable by the Client for the Services giving rise to the claim.

12. Plants, Lawns, and Living Material

Plants, lawns, and other living material are naturally subject to variations in growth, colour, and survival depending on weather, soil conditions, pests, diseases, and the level of aftercare provided by the Client.

Unless expressly stated in writing, the Company does not guarantee the performance or survival of plants or lawns following planting or treatment. The Company will, however, use reasonable care and skill and will follow good horticultural practice in carrying out the agreed works.

13. Complaints and Service Quality

The Company aims to provide a reliable and professional service. If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally within 48 hours of the visit.

The Company will investigate complaints in good faith and may, at its discretion, revisit the Site to inspect the work. Where a fault is identified that is attributable to the Company, a reasonable remedy will be offered, which may include redoing part of the work or offering a proportionate price adjustment.

14. Photographs and Records

The Company may take photographs of the Site before, during, and after the provision of Services for record-keeping, quality control, and proof of work. Such photographs will be limited to the garden or relevant outdoor areas.

The Company will not intentionally capture identifiable images of persons without consent, and will handle any photographs or records in line with applicable data protection principles.

15. Data Protection

The Company will collect and store basic contact details and service records for the purpose of managing bookings, providing Services, and administering the Contract.

The Company will take reasonable steps to keep client data secure and will not sell personal data to third parties. Data may be shared with subcontractors or service providers only where necessary to deliver the Services or comply with legal obligations.

16. Termination of Ongoing Services

For regular maintenance arrangements without a fixed end date, either party may terminate the Contract by providing reasonable notice, typically at least 14 days, unless otherwise agreed.

The Company may terminate the Contract or suspend Services immediately if the Client persistently fails to pay invoices on time, obstructs access to the Site, behaves abusively towards staff, or commits a serious breach of these Terms and Conditions.

17. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather conditions, natural disasters, acts of government, strikes, or failures of transport or utilities.

18. Variations to Terms

The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will usually apply to that particular Contract. Where changes materially affect ongoing regular services, the Company will endeavour to notify the Client in advance.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Company and the Client, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services.

20. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior discussions, correspondence, or understandings.